TopMember registration [Terms of Use]

Member registration

 

In order to become a member of RupeeSend, please carefully read through our provisions, terms, and policies, and check on [I Agree] to proceed.

Delivery of documents by electromagnetic means

Please confirm your acceptance of "Matters of Importance", "Terms of use" and "Privacy Policy" through our online site. Moreover, please agree that receipts and transaction reports will also be delivered online.

Service provided by a Remittance Company

RupeeSend is a service provided by a remittance company, not a bank. Please carefully read through and agree to the 'Matters of Importance'(PDF, Korean). Abstract in English is shown below.

Matters of Importance
 
 

The service description is provided to guide customers on overseas remittance service provided by a remittance company, together with "Terms of Use", as regulated by Foreign Exchange Act.

 
Duration of Transaction
 

The duration for a transaction to complete varies between 'Cash Pickup' and 'Account Credit'.
Cash Pickup
Receivable after 10 minutes from processing of transaction
Account Credit
Mostly within the day of transaction, but maximum of 2 business days if the beneficiary's financial institution does not have any branches in Kathmandu, Bhaktapur, and Lalitpur(Patan).

 
Fee and FX Rate
 
 

Fee, FX rate, and actual amount receivable in NPR will be displayed on 'my page' within our website.
Fee
5,000 KRW flat
FX rate
as shown on our website (unless updated prior to order processing)
Actual receivable amount
(send amount in KRW - 5,000 KRW) x FX rate applied
There is no additional fee on both sender and beneficiary sides.

 
Filing Complaints
 
 

C-Square Korea Inc.
Seo MinKyeong(Director and head of compliance) TEL:02-6958-7074(Weekdays 9:00~18:00)
Financial Supervisory Service
TEL:1322 (Weekdays 9:00~17:30, Saturday 9:00~13:00)
Korea Consumer Agency
TEL:1372 (Weekdays 9:00~18:00, Lunch 12:00~13:00)

 

Revised 17th, July, 2017

C-Square Korea Inc.
President & CEO: Jeff Jung



■Customer Help Desk
 
 

Counter: C-Square Korea Inc. Compliance Department
Address: 3F Deokbong Bldg 5, Bongeunsa-ro 82-gil Gangnam-gu, Seoul, Korea
E-mail: compliance@rupeesend.co.kr(24x7)
Tel: 02-6958-7074 (Mon~Fri 9~18) Fax: 02-6455-8755
  

 
Matters of Importance(KR) Matters of Importance(NP)

Terms of Use

Please carefully read through and agree to our "Terms of Use"(PDF, Korean). Abstract in English is shown below.

Terms of Use
 
 

The service description is provided to guide customers on overseas remittance service provided by a remittance company, together with "Terms of Use", as regulated by Foreign Exchange Act.

 
Restrictions on Remittance
 

1. All remittance transactions shall be made under real name.
2. Single remittance transaction can not exceed USD 5,000.
3. Annual remittance transaction total can not exceed USD 50,000.
4. Company can only accept sending funds through a designated bank account.

 
Disclosure of Information
 

5. Company must disclose fee details to its customers.
6. Company must disclose FX rate to its customers.
7. Company must disclose actual receiving amount in foreign currency to its customers.
8. Company must disclose methods of filing, processing, and notifying complaints to its customers.

 
Order Modification and Cancellation
 

9. Customers can modify or cancel unprocessed orders.

Electronic Financial Transaction
 
 

10. The following terms and conditions related to electronic financial transaction shall apply.
11. Customers shall register as a member in order to use the electronic financial transaction regarding overseas remittance service.
12. Customer shall register and keep safe of its password during all times.
13. Company will set forth through its website the service hours when customer can use electronic financial transaction, which is subject to change in emergency or pre-noticed occasions.
14. Electronic financial transaction shall be deemed created when customer places an order and deposits the fund AND the Company acknowledges and accepts it.
15. The Company will process the transaction request compliant to its Standard of Service, where credit to account will be processed within 2 working days, and cash pickup will be made available likewise.
16. If the Company finds any reason for cancelling an order placed by the customer, it shall do so with its own priviledge and may notify the customer of the reason behind.
17. With the receipt of fund into the designated back account or by cash pickup, transaction shall be deemed completed.
18. Customer may cancel the contract related to electronic financial transaction by sending revocation request according to the individual provision related to the electronic financial transaction.
19. Transaction can not be cancelled or modified after conducted.
20. Customer shall immediately notify the Company if he/she finds any discrepencies in the transaction results, which will be investigated by the company with highest emergency.
21. The Company shall keep all transcation records for 5 years and will provide its customer with such records when requested.
22. Customer may request the Company for resolution of dispute or may reqeust for a dispute resolution through Financial Disputes Mediation Committee of the Financial Supervisory Service, or Consumers Dispute Settlement Commission in Korea Consumer Protection Board.

 
Liabilities
 

23. Company shall be liable for ordinary damages caused by itself and for special damages it has acknowledged or could have acknowledged.
24. If an order has not be completed within 15 days after payment completion, Company has to refund the full amount.

 
Record Keeping
 

25. Company shall keep transactional records for 5 years.
26. Company shall not provide customer's information to a 3rd party, nor use it for purposes other than remittance.

 
Explanation
 
 

27. Company shall provide a copy of its "Terms of Use" to its customers and explain when requested.

 

Revised 17th, July, 2017

C-Square Korea Inc.
President & CEO: Jeff Jung

Terms of Use(KR)

Privacy Policy

Please carefully read through and agree to our "Privacy Policy"(PDF, Korean). Abstract in English is shown below.

Privacy Policy(KR) Privacy Policy(NP)