The service description is provided to guide customers on overseas remittance service provided by a remittance company, together with "Terms of Use", as regulated by Foreign Exchange Act.

The duration for a transaction to complete varies between 'Cash Pickup' and 'Account Credit'.
Cash Pickup
Receivable after 10 minutes from processing of transaction
Account Credit
Mostly within the day of transaction, but maximum of 2 business days if the beneficiary's financial institution does not have any branches in Kathmandu, Bhaktapur, and Lalitpur(Patan).

Fee, FX rate, and actual amount receivable in NPR will be displayed on 'my page' within our website.
Fee
5,000 KRW flat
FX rate
as shown on our website (unless updated prior to order processing)
Actual receivable amount
(send amount in KRW - 5,000 KRW) x FX rate applied
There is no additional fee on both sender and beneficiary sides.

C-Square Korea Inc.
Yoon Inah(Director and head of compliance) TEL:02-6958-7074(Weekdays 9:00~18:00)
Financial Supervisory Service
TEL:1322 (Weekdays 9:00~17:30, Saturday 9:00~13:00)
Korea Consumer Agency
TEL:1372 (Weekdays 9:00~18:00, Lunch 12:00~13:00)

Counter: C-Square Korea Inc. Compliance Department
Address: 8F, West Tower, 322, Teheran-ro, Gangnam-gu, Seoul, Korea
E-mail: compliance@rupeesend.co.kr（24x7）
Tel: 02-6958-7074 (Mon~Fri 9~18)　Fax: 02-6455-8755
　　

The service description is provided to guide customers on overseas remittance service provided by a remittance company, together with "Terms of Use", as regulated by Foreign Exchange Act.

1. All remittance transactions shall be made under real name.
2. Single remittance transaction can not exceed USD 5,000.
3. Annual remittance transaction total can not exceed USD 50,000.
4. Company can only accept sending funds through a designated bank account.

5. Company must disclose fee details to its customers.
6. Company must disclose FX rate to its customers.
7. Company must disclose actual receiving amount in foreign currency to its customers.
8. Company must disclose methods of filing, processing, and notifying complaints to its customers.

9. Customers can modify or cancel unprocessed orders.

10. Company shall be liable for ordinary damages caused by itself and for special damages it has acknowledged or could have acknowledged.
11. If an order has not be completed within 15 days after payment completion, Company has to refund the full amount.

12. Company shall keep transactional records for 5 years.
13. Company shall not provide customer's information to a 3rd party, nor use it for purposes other than remittance.

14. Company shall provide a copy of its "Terms of Use" to its customers and explain when requested.

C-Square Korea Inc. (Hereinafter, referred to as 'Company') has a vision to contribute to the information-oriented society by building a trusting relationship with customers through its solutions and services. Regarding customers' personal information protection, Company will respect Personal Information Protection Act by conforming to the relevant local laws and ordinances and shall manage in accordance with the rules set forth by this Privacy Policy and continuously review and enhance its privacy management system.

Company will use its customers' personal information for the following purposes
1. To register and manage members online
2. To provide its remittance service
3. To plan marketing and advertisement
4. To perform its duty regulated by various laws and provisions

Company will keep its customer's personal information for the period required by various laws.
1. Member information : 3 months ~ 5 years
2. ID verification records : 5 years
3. Transaction records : 5 years
4. Sanction lists : as requested by relevant laws
Company will also gather cookies from its customers' browsers for certain period of time.

Company will not provide personal information to any third party in principle, unless the customer has agreed to such use in a manner compliant to clause 17 and 18 of Person Information Protection Act, or it is authorized by the laws.
Nonetheless, Company will provide its customers' personal information to Shinhan Bank and Sansar Remit to process remittance orders from the customers.

Customer has the rights to view, correct, delete, and suspend usage of its personal information through written notice, e-mail, and FAX.

Once the record keeping period is over, Company will destruct all personal information within 5 days.

Company will maintain and manage personal information with rational security measures, including :
1. Periodical internal audit
2. Limiting and thoroughly educating staffs who handle personal information
3. Planning and executing internal management scheme
4. Deploying IT security technologies to guard from hacking attempts
5. Keeping access logs to personal information
6. Blocking unauthorized access and change to personal information
7. Data encryption
8. Locking cabinets where paper materials are stored
9. Blocking unauthorized person entering into its office zone

Responsible manager : Yoon Inah(Director and head of compliance, 02-6958-7074, privacy@rupeesend.co.kr)
Responsible business unit : Compliance Department, 02-6958-7074, compliance@rupeesend.co.kr

Visit http://privacy.kisa.or.kr, http://www.spo.go.kr, http://www.netan.go.kr for more details on how to issue complaints.

Counter: C-Square Korea Inc. Compliance Department
Address: 8F, West Tower, 322, Teheran-ro, Gangnam-gu, Seoul, Korea
E-mail: compliance@rupeesend.co.kr（24x7）
Tel: 02-6958-7074 (Mon~Fri 9~18)　Fax: 02-6455-8755